dealer stories

Tales of Dealer Hell – Round 2

Joseph LaMuraglia
I have yet to hear back from Prestige BMW in Ramsey. We were able to find the original contract and calculate that it will be less expensive for my brother to either turn the car in and pay the remaining payments due or simply park the car and make the payments until it is due in September. It would be great if someone at Prestige BMW would bother to get back to us to help us work this out. The contract loosely states that there may be “additional penalties” for early termination. All I want to know is what they are. [...]

Tales of Dealer Hell

Joseph LaMuraglia
As an automotive industry veteran, I haven’t had to personally deal with a dealer in over 10 years. When I worked for an OEM, I ordered my car and it picked it up at HQ. Now, I take delivery of press vehicles on a weekly basis and the only time I go near a dealer is to drop a family member off for service. I began the data gathering this morning and am appalled at how difficult it is to deal with the dealers in question. So, I decided to share my experience with you and hopefully, learn some new tricks to help your next dealer experience be less painful. [...]