As an automotive industry veteran, I haven’t had to personally deal with a dealer in over 10 years. When I worked for an OEM, I ordered my car and it picked it up at HQ. Now, I take delivery of press vehicles on a weekly basis and the only time I go near a dealer is to drop a family member off for service. I began the data gathering this morning and am appalled at how difficult it is to deal with the dealers in question. So, I decided to share my experience with you and hopefully, learn some new tricks to help your next dealer experience be less painful.
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